[All] Why I have to verify my account (Themesforest account) when contact you on your ticket box?

The reasons we need to confirm your purchase after you have sent the question on ThemeForest:

– The account on Themesforest is not linked with your email that why we couldn’t verify it immediately.

– Due to a large number of cases from here and our ticket box, we have more than 1 support executive so we couldn’t aware if you have contacted us from here.

So sorry for any inconvenience.

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